Pickup from 8, 28 Enterprise Drive, Rowville is free and available from Monday- Friday, 10 am - 3 pm. Your order will be ready for pickup in 2-3 business days.
Standard delivery in Australia is free for all orders above $45.
Express delivery in Australia is free for all orders above $100.
For Australian orders below $45, the delivery costs will be shown at checkout.
Your order will be shipped via Sendle (carbon neutral delivery service) or Auspost within 1-3 business days. Once we've shipped your order, you'll receive a shipping confirmation email with tracking.
If you'd like your order despatched asap, please email us at customerservice@gellae.com.au. The rush order fee is $5 to have it despatched the next business day.
If you need your order within the next few days, we do offer an express shipping option via Australia Post (1-3 business days delivery if no delays) and a rush order fee of $5 to have your order despatched the next business day. Please email us at customerservice@gellae.com.au if you'd like to rush your order.
Estimated Standard Delivery Times via Sendle. Despatch lead time of 1-3 business days to be added on top of shipping times below. Delays may occur due to COVID-19.
| Adelaide | 2 to 4 business days |
| Albury | 2 to 5 business days |
| Bendigo | 1 to 3 business days |
| Brisbane | 2 to 6 business days |
| Bundaberg | 4 to 8 business days |
| Cairns | 4 to 8 business days |
| Canberra | 2 to 6 business days |
| Central Coast | 2 to 6 business days |
| Coffs Harbour | 2 to 7 business days |
| Darwin | 3 to 11 business days |
| Geelong | 1 to 3 business days |
| Gold Coast | 2 to 7 business days |
| Hobart | 3 to 7 business days |
| Launceston | 3 to 7 business days |
| Mackay | 4 to 9 business days |
| Maryborough | 4 to 9 business days |
| Melbourne | 1 to 3 business days |
| Newcastle | 2 to 6 business days |
| Northern Rivers | 2 to 7 business days |
| Perth | 5 to 11 business days |
| Port Macquarie | 2 to 7 business days |
| Rockhampton | 4 to 9 business days |
| Sunshine Coast | 4 to 9 business days |
| Sydney | 2 to 4 business days |
| Toowoomba | 2 to 7 business days |
| Townsville | 4 to 9 business days |
| Wollongong | 2 to 4 business days |
Standard international delivery is free for all orders:
- United States above USD$40 (AUD$60)
- New Zealand above NZD$80 (AUD$73)
- Canada above CAD$80 (AUD$90)
- UK above £35 (AUD$65)
- Germany/Netherlands/France/Italy/Spain above €60 (AUD$100)
- Sweden above SEK690 (AUD$100)
- Denmark above DKK450 (AUD$100)
- Saudi Arabia above SAR280 (AUD$110)
- Singapore above SGD80 (AUD85)
- Malaysia above RM260 (AUD85)
- Philippines above PHP3170 (AUD85)
- India above INR5000 (AUD85)
- Mexico above Mex$1330 (AUD110)
- South Africa above ZAR1235 (AUD100)
Rates are calculated at checkout. The estimated shipping times are below. Due to coronavirus, there might be further delays. There might also be custom duties and taxes charged by your local post depending on your countries' international policies.
Your order will be shipped within 1-4 business days. Once we've shipped your order, you'll receive a shipping confirmation email with tracking.
If you'd like your order despatched asap, please email us at customerservice@gellae.com.au. The rush order fee is $5 to have it despatched the next business day.
Despatch lead time of 1-3 business days to be added on top of shipping times below. Delays may occur due to COVID-19.
| Country | Standard | Express |
| United States/UK/Singapore/Malaysia | 6-12 business days | 4-8 business days |
| New Zealand/Canada/Italy/France/India | 8-12 business days | 4-8 business days |
|
Denmark/Germany/Netherlands/Philippines/ Spain |
10-18 business days | 6-12 business days |
| Sweden/Mexico/South Africa | 15-25 business days | 8-18 business days |
| Saudi Arabia | 10-18 business days | 4-8 business days |
We have a 7 day refund policy if your order arrives broken or faulty in undamaged packaging, to which a replacement will be shipped out free of charge or broken/faulty item refunded.
If you've taken up Shipping Protection, it'll cover packages that are lost, damaged, or stolen during transit.
Unfortunately, we do not accept change of mind returns or exchanges hence please choose carefully and contact us for any queries.
Please see our Refund Policy page for more information.