At Gellae, we're committed to delivering innovative, high-quality nail products. If you encounter issues with Gellae Gel Nail Stickers (gellaes), we're here to assist you seamlessly.
Assistance with Application Challenges
We recognize that gellaes are fairly new nail technology and mastering their application may require a bit of practice. If you are experiencing difficulties such as early lifting or stiffness with your stickers, we encourage you to reach out to us at firstname.lastname@example.org. Our dedicated customer service team is here to help.
Upon contacting us, we will guide you through a series of questions designed to pinpoint the root cause of any issues you are facing. More often than not, we find that proper nail preparation and application techniques can significantly improve your experience. Our goal is to ensure you get the most out of your Gellae Gel Nail Stickers, and we are committed to assisting you every step of the way.
Defective or Damaged Products
In rare cases of receiving genuinely defective or damaged gellaes, rest assured that we will promptly address the issue. Your satisfaction is our priority. Contact us, and we'll swiftly arrange a replacement or refund for affected products. We stand by our product quality and strive to meet our high standards.
Our policy lasts 7 days. If more than 7 days have gone by since receipt of goods, unfortunately we can’t guarantee you a refund or exchange.
Please choose carefully as we do not accept change of mind returns or exchanges.
All purchases are final, if you'd like to cancel your order, there will be a 9.5% processing fee.
If you've taken up Shipping Protection, it'll cover packages that are lost, damaged, or stolen during transit. Coverage takes effect immediately following checkout and continues until goods are delivered safe and sound. Full refunds and replacements are not guaranteed for lost/missing/damaged parcels if shipping protection wasn't added to your order.
If Shipping Protection was taken and your item arrives broken or faulty, we'll arrange for a replacement shipped out free of charge or broken/faulty item refunded.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 8/28 Enterprise Drive, Rowville, VIC 3178 Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.